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Placing an order

Learn how to place office-stock, patient-specific, and RUO orders in the MSG portal, including product selection, shipping, payment, and delivery requirements.

Confirm prerequisites

The following is required before placing an order:

  • Clinic account is active.

  • A card is on file in Billing, unless the clinic has approved net terms.

  • Patient-specific orders are entered only by a prescriber whose NPI and license are verified and current.

  • Someone can receive cold-chain delivery at the selected address.

Select products and review the cart

  1. Open Place Order. The catalog displays only the products and prices assigned to the clinic.

  2. Review product designation. Items labeled “Research Use Only — not for human or veterinary use” are RUO products. They are office-stock only, fulfilled internally by MSG, and cannot be added to a patient prescription.

  3. Add items. The cart calculates subtotal, the fulfilling pharmacy’s cold-chain flat shipping fee, and total.

  4. Correct the cart. Use × to remove an item. Change quantity and select ✓ to apply the update.

Select the order type

Order type Who may place it Required information Destination / fulfillment
Office stock (bulk ship) Any authorized clinic user Products, quantities, delivery address, shipping method Clinic or entered Deliver-to address; pharmacy or MSG depending on product
Patient-specific (Rx) Verified prescriber only Patient identity and full address, DOB, birth sex, phone, email, Sig, refills, allowed days supply, reason for compounding, and diagnosis Patient or approved Deliver-to; routed to the assigned pharmacy
RUO office stock Any authorized clinic user RUO products, quantities, delivery address, shipping method MSG internal fulfillment only; never transmitted as a patient Rx

Confirm delivery, shipping, and payment

  1. Set Deliver-to. The field is always available. Leaving it blank uses the clinic’s address on file.

  2. Choose shipping. Select Overnight or 2-Day. Confirm that someone can receive cold-chain delivery.

  3. Pay and submit. The portal captures payment from the clinic card on file at submission. If no card is stored, the portal routes the user to Billing. Approved net-terms clinics are invoiced instead.

  4. Confirm order split. A mixed cart automatically creates one order per fulfilling pharmacy or internal fulfillment source.

Pay & submit creates real orders and captures payment unless the clinic is on net terms. Review the order type, patient details, delivery address, shipping method, and total before submitting.