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Accessing the Portal

Learn how to request access to the MSG portal, complete your account setup, log in with a one-time code, and troubleshoot missing login emails.

Requesting access

  1. Navigate to My.MetabolicSupplyGroup.com/Join and fill out the form.

  2. Once your access request has been approved, you will receive an email from NoReply@PoweredByMsg.com.

  3. Open the invite. Use the standard /join URL or the rep-specific link supplied by an account manager or representative.

  4. Enter identity and contact details. Provide legal name, work email, phone, clinic name, and clinic/shipping address. The work email becomes the login identity, so use an inbox that is actively monitored.

  5. Identify prescribers. If you prescribe, select the prescriber option and enter your NPI and state license. The NPI checksum is validated immediately; mistyped values are rejected.

  6. Submit once. The confirmation reads “Request received.” MSG reviews the request and sends notice when access is approved.

A submitted request has no permissions. Do not submit duplicate requests or use a shared inbox as an individual prescriber identity.

 

Logging in

  1. Navigate to My.MetabolicSupplyGroup.com/Login. Enter the same work email used on the approved access request.

  2. Retrieve the code. A six-digit one-time code is delivered to that email inbox.

  3. Type the code into the portal. Do not click the link in the email; it may open in a different browser or session.

  4. Wait before retrying. Do not request another code within 60 seconds. Every new code invalidates the previous code.

The portal does not use passwords. There is no password-reset workflow. If inbox access is lost or the login identity must change, contact MSG.

 

Not receiving an email?

Check your junk/spam folder. Be sure to add NoReply@PoweredByMsg.com as a trusted sender in your email settings.